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Priory Consulting Service Ltd
 
Priory Consulting Services Limited is a management consultancy which has particular expertise in the telecoms sector

Please review our latest media news:

Eddie on Radio 5BBC Radio 5 Wake up to Money: Commenting on BT’s price increases

Programme aired on: 19/07/10
  
Commenting on BT’s price increases and the reasons behind them.


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 Today T-Mobile mergerBBC Radio 4 Today: Commenting on BT’s price increases



Programme aired on: 24/06/10
 
Commenting on BT’s price increases and the reasons behind them.


Listen now Listen to an extract from the show now!

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Eddie on Radio 5BBC Radio 5 Tony Livesey: Commenting on the introduction of usage-based charging by O2 for smartphones

Programme aired on: 24/06/10
 
Commenting on the introduction of usage-based charging by O2 for smartphones and how it is an inevitable development because of network economics and speculating (wrongly) on the cause of the iPhone 4 antenna problem.


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 Today T-Mobile mergerBBC Radio 4 Today: Commenting on price as a demand management tool by telecoms operators

Programme aired on: 01/06/10
 
Contribution to a piece on how companies use price to manage demand and why they charge more at peak times.


Listen now Listen to an extract from the show now!

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Eddie on Radio 5BBC Radio 5 Gaby Logan Show: Commenting on a consultation on Vodafone’s full year results

Programme aired on: 20/05/10

Commenting on Vodafone’s good full year results showing increased profits and increased dividends.


Listen now Listen to an extract from the show now!

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Eddie on Radio 5 BreakfastBBC Radio 5 Breakfast: Commenting on a consultation on spectrum use

Programme aired on: 05/02/10

Commenting on the closing of a consultation by The Department for Business, Innovation and Skills on how spectrum should be used to maximise the benefit to the UK.


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 Today commenting on the UK Orange T-Mobile mergerBBC Radio 4 Today: Commenting on a consultation on spectrum use

Programme aired on: 05/02/10

Commenting on the closing of a consultation by The Department for Business, Innovation and Skills on how spectrum should be used to maximise the benefit to the UK


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 PM commenting on Tesco's Telecom PlansBBC Radio 4 PM: Commenting on Tesco's Telecom Plans

Programme aired on: 20/11/09

Commenting on Tesco’s announcement that it is teaming up with Cable and Wireless to offer combined package of telephony and broadband.


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 Today commenting on the UK Orange T-Mobile mergerBBC Radio 4 You and Yours: Ofcom’s deregulation of telephony bundling by BT

Programme aired on: 16/09/09

Discussion on the implications of Ofcom’s decision to remove restrictions on BT which prevented it from including basic voice services in service bundles.


Listen now Listen to an extract from the show now!

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Eddie on Radio 4 Today commenting on the UK Orange T-Mobile mergerBBC Radio 4 Today: Orange T-Mobile merger in the UK

Programme aired on: 08/09/09

Discussion on the implications of the announced merger between the UK operations of Orange and T-Mobile to create the UK ’s largest mobile phone operator.
Listen now Listen to an extract from the show now!

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Eddie on Radio 5 Breakfast commenting on the UK Orange T-Mobile mergerBBC Radio 5 Breakfast: UK Orange T-Mobile merger

Programme aired on: 08/09/09

Discussion on the implications of the announced merger between the UK operations of Orange and T-Mobile to create the UK ’s largest mobile phone operator.
Listen now Listen to an extract from the show now!

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Eddie on 'Wake up to Money' Talking about roaming chargesBBC Radio 5 Wake up to Money: Roaming Charges

Programme aired on: 30/06/09

An appearance on the BBC Radio 5 early morning business programme 'Wake up to Money' to discuss the maximum price limits for roaming texts imposed by the European Commission. The interviewalso touched on the wholesale rates being imposed on international data roaming and speculation on the possible take over of T-Mobile UK by Vodafone.
Listen now Listen to an extract from the show now!

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Eddie on 'Wake up to Money' Vodafone roaming charges width=BBC Radio 5 Breakfast: Vodafone Roaming Charges

Programme aired on: 14/05/09

Appearance on BBC Radio 5 Breakfast programme commenting on Vodafone’s offer to customers to have roaming at domestic rates for three months over the summer of 2009. The interview also touched on BT job losses and the future of the Apple iPhone as its exclusive deal with O2 comes to an end.
Listen now Listen to an extract from the show now!

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BBC WatchdogBBC Watchdog: Commenting on Tiscali Customer Service

Programme aired on: 20/03/09

Appearance on BBC 1 Watchdog commenting on the reasons why Tiscali customers were experiencing poor customer service.

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Eddie on 'Wake up to Money' Voters RefundsBBC Radio 5 Breakfast: Strictly refunding

Programme aired on: 20/11/08

Commenting on the means by which the BBC could refund voters for John Sargent on Strictly Come Dancing following his decision to quit the show (one of the most unusual interviews we have been asked to do!)
Listen now Listen to an extract from the show now!

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Eddie on 'Wake up to Money' Text roaming chargesBBC Radio 5 Breakfast: Cap on text roaming charges

Programme aired on: 15/07/08

Commenting on the decision by the European Commission to cap text roaming charges.
Listen now Listen to an extract from the show now!

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Eddie on Working Lunch discussing discount mobile phones from AsdaBBC2 Working Lunch: Discount mobile phones

Programme shown on: 25/04/08

An appearance on working lunch discussing the implications of the offer from Asda of mobile phones for £5.

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Radio2 DrivetimeBBC R2: 'Drivetime'

Programme aired on: 31/03/08

Interview with Philippa Busby on Ofcom tightening the regulations on fixed line mis-selling.
Listen now Listen to an extract from the show now!

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The IndependentCommenting on Telephone Slamming

Article published on: 02/03/08

http://www.independent.co.uk/money/invest-save/switched-to-another-phone-firm-ndash-and-you-had-no-idea-790199.html

“Commenting on telephone slamming and what action slammed customers can take when they discover that they have been illicitly transferred”

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Eddie on 'Wake up to Money' Anticpating BT's ResultsBBC R5L: 'Drive'- Ofcom Consultation on unfair charges

Programme aired on: 28/02/08

Radio 5 live: ‘Drive' – commenting on Ofcom's announcement that it is consulting on additional charges levied by communications providers on consumers' bills.
Listen now Listen to an extract from the show now!

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BBC World ServiceBBC World Service – World Update

Programme aired on: 14/02/08

Radio interview on: “Commenting on press speculation that Rupert Murdoch was considering teaming up with Yahoo to fend off the Microsoft bid”
Listen now Listen to an extract from the show now!

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Eddie on 'Wake up to Money' Anticpating BT's ResultsBBC Radio 5: 'Wake up to Money' - Directory Enquiries

Programme aired on: 08/02/08

Radio 5 Live: 'Wake up to Money' commenting on a new free directory enquiry service which is funded through advertising.
Listen now Listen to an extract from the show now!

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Eddie on Radio4 anticipating BT's resultsBBC Radio 4: Free Directory Enquiry Service

Programme aired on: 08/02/08

Radio 4: The Today Programme commenting on a new free directory enquiry service which is funded through advertising.
Listen now Listen to an extract from the show now!

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BBC WatchdogBBC Watchdog: Commenting on 'Telephone Slamming'

Programme shown on: 04/02/08

Appearance on BBC1 watchdog commenting on ‘Telephone Slamming’ where customers are stolen from one telephone operator to another without their knowledge

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Eddie on 'Wake up to Money' Anticpating BT's ResultsBBC Radio 5: 'Drive Programme' - O2 and Nokia Trials

Programme aired on: 28/11/07

Commenting on the O2 and Nokia trial of cash and oyster card being contained on a mobile phone
Listen now Listen to an extract from the show now!

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Eddie on 'Wake up to Money' Anticpating BT's ResultsBBC Radio 5: 'Wake up to Money' - BT's Results

Programme aired on: 08/11/07

An interview on Radio Five Live 'Wake up to Money' anticipating BT’s results
Listen now Listen to an extract from the show now!

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Eddie on Radio4 anticipating BT's resultsBBC Radio 4: Anticpating BT's Results

Programme aired on: 08/11/07

An interview on Radio Four Today Programme anticipating BT’s results
Listen now Listen to an extract from the show now!

 


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Eddie on Working Lunch discussing 087 numbersBBC2 Working Lunch: Commenting on 087 numbers

Programme shown on: 05/11/07

An appearance on Working Lunch discussing the delay in implementing recorded announcements to 087 numbers

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Eddie on BBC News 24BBC News 24: Commenting on Vodafone’s Annual Results

Programme aired on: 29/05/07

Commentary on the release of Vodafone's Annual Results by telecoms expert Eddie Murphy

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Eddie on BBC Working Lunch talking about Mobile phonesBBC Radio 5: Commenting on Vodafone’s Annual results

Programme aired on: 29/05/07

Radio commentary on the release of Vodafone's Annual Results by telecoms expert Eddie Murphy

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Eddie on BBC News 24BBC News 24: Commenting on the EC’s decision to cap
mobile roaming charges

 

Programme aired on: 23/05/07

Why have the EC decided to cap mobile roaming charges?
Eddie Murphy comments on the EC's decision.

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Eddie on BBC Working Lunch talking about Mobile phonesBBC Working Lunch - Broadband and telephone Q & A

Programme shown on: 30/03/07

All your questions, answered by telecoms expert Eddie Murphy

Jim Monk says, "I have been on Orange Broadband for a long time but over the years I have had an increasing problem when it comes to sending out e-mails to groups. At first I could send messages to groups containing over a hundred recipients but now if I send out a group message containing more than 15 members I get a message saying 'too many recipients'. Is this restriction unique to Orange customers or do other ISPs have their own rationing regime?

This is not unique to Orange, although setting the limit at 15 recipients is rather restrictive. ISPs do this to counteract spammers from launching their traffic onto the net from their network...............

For the full story go to the BBC Working Lunch site

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Eddie on BBC Working Lunch talking about Mobile phonesBBC Working Lunch - Mobile phones: Your questions

Programme shown on: 24/11/06

Your queries were tackled by Eddie Murphy of the Communications Research Network.

A recent survey says that if you're one of the thousands of people who use a 'pay as you go' mobile phone deal - then you're probably being ripped off. It surveyed 120,000 people and found they were paying up to 600% more for their calls than consumers who were on contract. Is there truth in that?

For the full story go to the BBC Working Lunch site

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BBC Radio 5 BBC Radio 5 - Drive Time - Sale of O2 outlets

Programme aired on: 24/10/06  Listen now Listen to an extract from the show now!

Radio 5 interview where Eddie explains some of the circumstances behind the sale of 95 O2 High Street outlets to the competing mobile operator 3.


BBC Radio 5BBC Radio 5 - 0870 numbers

Programme aired on: 05/10/06

Radio 5 interview discussing the latest about 0870 numbers.
BBC Working lunchBBC Working Lunch - Phone questions

Programme shown on: 12/05/06

"All your questions, answered by Bryan Glick, Managing Editor of Computing and Eddie Murphy, an independent consultant at the Communication Research Network.

Many companies still persist in calling '0870' numbers 'national rate' when calls can cost 8p a minute - up to 16 times more than a call to Europe or even New Zealand. Is this practice not deceitful? Ofcom has recommended (but not made compulsory) the need to make a tariff announcement before the call goes through. Is anything else being done?
Bill Fraser, Glasgow.

They are perfectly entitled to call 0870 numbers national rate because they are charged at the equivalent of the price of a national call....."

For the full story go to the BBC Working Lunch site

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BBC Working lunchBBC Working Lunch - Telecoms question time

Programme shown on: 28/10/05

"All your questions, answered by Bryan Glick, Managing Editor of Computing and Eddie Murphy, Manager of Communication Research Network - part of a joint venture between Cambridge University and Massachusetts Institute of Technology.

Frederick in London: The programme has highlighted 0870 phone numbers recently, but what about 07000 numbers? I live in a block of flats and our managing agent has said this is a free number for residents to contact them. On checking with BT however, I discovered the charge is 16.5p per minute at peak times and 10p off peak. It is also used in hospitals for patients. Who is gaining out of this rip-off?

Personal numbering is a service which allocates the customer a number which that customer....."

For the full story go to the BBC Working Lunch site

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BBC Working lunchBBC Working Lunch - Phones queries

Programme shown on: 11/03/05

"In Consuming Issues, Alan Stevens, a communications consultant and Eddie Murphy, a telecommunications consultant answered your questions on phones.

Are mobile phone companies obliged to provide their customers with information from the Company's records regarding phone usage? I have been wrongly accused by the Police of using my mobile phone whilst driving my car. My phone Billing Account shows I did not make a call but Vodafone will not confirm I did not receive a call (i.e. my phone was not in use). I understand that the police can obtain this information from mobile phone companies but they have declined to do so in this instance. I therefore cannot prove my innocence in court and I am most likely to be found guilty as it is my word against a policeman's word.

Mobile phone companies do keep records about outgoing calls made by their customers......"

For the full story go to the BBC Working Lunch site

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Latest News
Radio 5 Breakfast
19/07/10 - Commenting on BT's price increases...
Read more
 
Radio 4 Today
24/06//10 - Commenting on BT's price increases...
Read more
 
Radio 5 Breakfast
24/06/10 - Commenting on the introduction of usage-based charging...
Read more
 
Radio 4 Today
01/06/10 - Commenting on price as a demand management tool...
Read more
 
Radio 5 Breakfast
20/05/10 - Commenting on Vodafone's full year results...
Read more
 
Radio 5 Breakfast
05/02/10 - Commenting on consultation on spectrum use...
Read more
 
Radio 4 Today
05/02/10 - Commenting on consultation on spectrum use...
Read more
 
PM Programme Radio 4
20/11/09 - Commenting on Tesco's Telecom plans...
Read more
 
You and Yours Programme Radio 4
16/09/09 - Commenting on Ofcoms deregulation of telephony...
Read more
 
Radio 4 Today
08/09/09 - Commenting on Orange T-Mobile merger...
Read more
 
Radio 5 Breakfast
08/09/09 - Commenting on Orange T-Mobile merger...
Read more
 
Radio 5 Live
30/06/09 - Commenting on Roaming Charges...
Read more
 
Radio 5 Live
14/05/09 - Commenting on Vodafone Roaming Charges...
Read more
 
Radio 5 Live
20/03/09 - Commenting on Tiscali Customer service...
Read more
 
Radio 5 Live
20/11/08 - Commenting on Strictly refunding over John Sargent affair...
Read more
 
Radio 5 Live
25/04/08 - Commenting on cap text roaming charges...
Read more
 
BBC Working Lunch
25/04/08 - Commenting on discounted mobiles...
Read more
 
Radio 2
31/03/08 - Commenting on Ofcom's tightening the regulations...
Read more
 
The Independent
02/03/08 - Commenting on telephone slamming...
Read more
 
Radio 5 Live
28/02/08 - Commenting on Ofcom's consulation on unfair charges...
Read more
 
BBC World Service
14/02/08 - Commenting on press speculation that Rupert Murdoch...
Read more
 
Radio 5 Live
08/02/08 - Commenting on free directory enquiries...
Read more
 
Today Programme Radio 4
08/02/08 - Commenting on free directory enquiries...
Read more
 
Radio 5 Live
04/02/08 - Commenting on Telephone Slamming...
Read more
 
Radio 5 Live
28/11/07 - Commenting on the O2 and Nokia trial...
Read more
 
Radio 5 Live
08/11/07 - Commenting on BT's Results ...
Read more
 
Today Programme Radio 4
08/11/07 - Commenting on BT's Results ...
Read more
 
BBC Working Lunch
05/11/07 - Commenting on 087 numbers...
Read more
 
BBC News 24
29/05/07 - Commenting on Vodafone's Annual Results...
Read more
 
Radio 5 Live
29/05/07 - Commenting on Vodafone's Annual Results...
Read more
 
BBC News 24
23/05/07 - Commenting on the EC’s decision to cap
mobile roaming charges...
Read more
 
BBC Working Lunch
30/03/07 - Appearance on BBC 'Working Lunch' to answer broadband and telephone questions...
Read more
 
BBC Working Lunch
24/11/06 - Appearance on BBC 'Working Lunch' to answer mobile phone
questions...
Read more
 
Radio 5 Live
24/10/06 - Discuss sale of O2 outlets on BBC Radio 5...
Read more
 
Radio 5 Live
05/10/06 - Discuss 0870 numbers on BBC Radio 5...
Read more
 
BBC Working Lunch
12/05/06 - Appearance on BBC 'Working Lunch' to answer phone
questions...
Read more
 
BBC Working Lunch
28/10/05 - Appearance on BBC 'Working Lunch' to answer telecoms questions...
Read more
 
BBC Working Lunch
11/03/05 - Appearance on BBC 'Working Lunch' to discuss phone queries...
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